Support & FAQ

Ebbi is a science-backed focus companion designed specifically for ADHD and neurodivergent brains. It helps you plan your day, breaks tasks into manageable chunks, guides you through each one with timed focus sessions, and adapts when things don't go as planned — without shame or punishment.

Every feature in Ebbi is grounded in peer-reviewed neuroscience: structured time blocks to reduce decision fatigue, binaural audio to shift brain states, and compassionate check-ins to keep you moving forward.

When Ebbi launches, you'll get 7 days of full Pro access — completely free, no credit card required. This lets you experience every feature before deciding whether to subscribe.

At the end of your trial, you can continue using Ebbi's free features or subscribe to Pro to keep full access. You'll never be charged automatically from a free trial without explicit confirmation.

The free version gives you the core Ebbi experience: task planning, basic focus sessions, and daily scheduling.

Ebbi Pro unlocks the full toolkit:

• Binaural audio soundscapes and background focus tracks
• Dynamic Island live timer on iPhone (iOS 16+)
• Advanced break guidance and recovery tools
• Detailed focus history and session analytics
• Background timer — session continues when you leave the app
• Unlimited task lists and custom scheduling

Full feature details are listed in the App Store and on the Ebbi website.

Inside the Ebbi app, tap Settings → Upgrade to Pro (or the Pro banner in the app). You'll see the available plans and can subscribe through your App Store or Google Play account in a few taps.

All billing is handled securely by Apple or Google — Ebbi never stores your payment information.

Subscriptions are managed directly through the App Store or Google Play. Here's how to cancel:

iOS

• 1Open the Settings app on your iPhone
• 2Tap your name at the top
• 3Tap Subscriptions
• 4Tap Ebbi
• 5Tap Cancel Subscription

Android

• 1Open the Google Play Store
• 2Tap your profile icon in the top right
• 3Tap Payments & Subscriptions → Subscriptions
• 4Tap Ebbi
• 5Tap Cancel subscription

After cancelling, you retain Pro access until the end of your current billing period. Ebbi cannot process cancellations or refunds directly — those are handled by Apple or Google.

Your subscription is tied to your App Store or Google Play account, not your device. Simply sign in to the same account on your new device, install Ebbi, and your Pro access will restore automatically.

If it doesn't restore automatically, open Ebbi and go to Settings → Restore Purchases. Make sure you're signed in to the same account used when you originally subscribed.

If you're still having trouble, email us at support@forgehut.com and we'll help you sort it out.

All three plans give you the same full Pro feature set. The difference is how you pay:

Monthly is flexible — pay month-to-month with no long-term commitment. Yearly saves you over 58% compared to monthly. Lifetime is a one-time purchase that gives you permanent Pro access with no recurring charges.

No. All your tasks, lists, focus sessions, and schedules are stored locally on your device. Ebbi does not sync your task data to any server or cloud service, and we do not collect, sell, or share your personal productivity data.

The only data we may collect is limited to crash reports and anonymous usage analytics (such as which features are used, not what tasks you create). You can review our full Privacy Policy for complete details.

Since all your data is stored locally on your device, deleting the Ebbi app permanently deletes all your data. There's nothing stored on our servers to request deletion of.

To delete the app on iOS: long-press the app icon → Remove App → Delete App.
To delete on Android: long-press the app icon → Uninstall (or go to Settings → Apps → Ebbi → Uninstall).

Email us at support@forgehut.com with the subject line "Remove from waitlist" and include the email address you used to sign up. We'll remove it within 48 hours and confirm by reply.

Background audio requires Ebbi Pro. If you're a Pro subscriber and audio stops when you leave the app, check the following:

• iOS: Make sure Background App Refresh is enabled for Ebbi. Go to Settings → General → Background App Refresh → Ebbi and turn it on.
• Check that your device isn't in Low Power Mode, which can restrict background activity.
• Ensure your device's Ring/Silent switch is not muted (the audio session will still honor the ringer setting).
• If the issue persists, try force-quitting the app, reopening it, and starting a new session.

Still not working? Email us at support@forgehut.com with your device model and iOS version.

Continuous background timers are a Pro feature. If you're on the free plan, the timer will pause when you leave Ebbi.

If you're a Pro subscriber and the timer still stops:

• Make sure Background App Refresh is enabled: Settings → General → Background App Refresh → Ebbi
• Check that you're signed in to your Pro account: Ebbi Settings → Account
• Tap Settings → Restore Purchases to confirm your subscription is active
• If Low Power Mode is on, it may restrict background processing. Try disabling it during focus sessions.

The Dynamic Island live timer requires:

• Ebbi Pro subscription (or active trial)
• iPhone 14 Pro or later (Dynamic Island hardware)
• iOS 16.1 or later

If you meet all three requirements and still don't see it:

• Make sure Live Activities are enabled: Settings → Ebbi → Live Activities (toggle on)
• Start a new focus session — the Dynamic Island appears once a session is actively running
• Restart the app and try again

Note: The Dynamic Island is not available on Android or iPad. On iPad, a lock screen / notification widget is shown instead.